TM Engineering Ltd. (“TM Engineering”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as international laws such as GDPR and CCPA where applicable.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Definitions

• Business Contact Information: Name, title, business telephone number, business address, and business email—generally not classified as personal information under Canadian law.
  
  

2. What Personal Information We Collect

We collect personal information you voluntarily provide, including:

Information You Provide Directly

Information Collected Automatically

3. Purposes for Collection (PIPEDA Requirement)

- Responding to inquiries or quote requests

- Processing and fulfilling orders

- Providing technical support and customer service

- Managing customer relationships

- Sending newsletters and product updates (with consent)

- Improving website performance and user experience

- Administering warranties or service programs

- Meeting legal and regulatory obligations

- Protecting against fraud or misuse of our services

- We limit collection to what is reasonable and necessary for these purposes.

4. Legal Basis for Processing (for GDPR Users)

For individuals in the European Economic Area (EEA), we process personal information based on:

• 
  - Your consent
  
  
• - Performance of a contract
  
  
• - Compliance with legal obligations
  
  - Legitimate business interests, such as improving our services
  

5. Consent
We obtain consent in accordance with PIPEDA:

• - Express consent — when you subscribe to newsletters or submit forms
  
  
• - Implied consent — when you provide information to request a quote or purchase products
  
  

You may withdraw consent at any time, subject to legal or contractual restrictions.

6. Canadian Anti-Spam Legislation (CASL)

We comply with CASL requirements. We will only send marketing or electronic messages if:

• 
  - We have your express consent, or
  
  
• - We have implied consent due to an existing business relationship

You may unsubscribe at any time using the link in our emails.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

8. Disclosure of Personal Information

We do not sell or rent personal information. We may disclose personal information to:

Service Providers

Legal or Regulatory Authorities

We may disclose information:

9. Cross-Border Data Transfers

Personal information may be processed or stored in countries outside Canada, including the United States. Where cross-border transfer occurs, we ensure that service providers offer comparable privacy protection as required under PIPEDA.

10. Retention and Destruction

We retain personal information only as long as necessary to:

Information that is no longer required is securely destroyed or anonymized.

11. Safeguards

We use reasonable physical, administrative, and technical safeguards to protect personal information, including:

• 
  - Secure servers
  
  
• - Access controls and authentication
  
  
• - Encryption where appropriate
  
  
• - Employee training on privacy practices
  
  

However, no method of storage or transmission is completely secure.

12. Access and Correction Rights (PIPEDA)

You have the right to:

• 
  - Request access to the personal information we hold
  
  
• - Request correction of inaccurate or incomplete information
  
  
• - Request details about how information has been used or disclosed
  
  

To make a request, contact us using the information in Section 17.

13. Children’s Privacy

Our website and services are not intended for individuals under 13 years old. We do not knowingly collect personal information from children.

14. GDPR – Rights for Individuals in the EEA

If you are located in the EEA, you may have the following rights:

• 
  - Right to access your personal data
  
  
• - Right to rectification
  
  
• - Right to erasure (right to be forgotten)
  
  
• - Right to restrict processing
  
  
• - Right to data portability
  
  
• - Right to object to processing
  
  
• - Right to withdraw consent at any time
  
  

To exercise GDPR rights, contact us at the address in Section 17.

15. CCPA – California Consumer Privacy Act

If you are a California resident, you may have rights under the CCPA, including:

• 
  - Right to know what personal data we collect
  
  
• - Right to access personal information
  
  
• - Right to request deletion of personal information
  
  
• - Right to opt out of the sale or sharing of personal information (TM Engineering does not sell personal information)
  
  
• - Right to non-discrimination for exercising privacy rights
  
  

You may submit CCPA-related requests using the contact details in Section 17.

16. Australian Privacy Laws (Privacy Act 1988 & Australian Privacy Principles)

If you are located in Australia or your personal information is collected from within Australia, your data may be protected by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). TM Engineering handles personal information in accordance with these requirements where applicable.

Below is a summary of how we comply:

16.1 Collection of Personal Information (APP 1–5)

We collect personal information:

• 
  - Directly from you (via forms, orders, emails, phone calls)
  
  
• - Automatically, when you use our website
  
  
• - Through legitimate third-party service providers
  
  

We only collect information necessary for business functions and services, such as processing orders, responding to inquiries, and maintaining customer support.

You have the right to remain anonymous or use a pseudonym when interacting with us, where lawful and practicable.

16.2 Use and Disclosure (APP 6–7)

We use your personal information only for the purposes identified at the time of collection, or for reasonably expected related purposes, including:

• 
  - Order fulfillment
  
  
• - Customer support
  
  
• - Product updates and communications
  
  
• - Internal record keeping and analytics
  
  

We do not sell personal information. Personal information may be disclosed to:

• 
  - Service providers assisting with website hosting, shipping, or communications
  
  
• - Legal authorities, when required by law
  
  
• - International partners or distributors, if necessary, to fulfill your request
  
  
  

16.3 Cross-Border Transfers (APP 8)

If personal information is transferred outside Australia (for example, to Canada or the United States for hosting or customer support):

• 
  - We take reasonable steps to ensure that overseas recipients handle personal information in accordance with the Australian Privacy Principles
  
  
• - Some foreign jurisdictions may have different privacy standards, but TM Engineering uses appropriate measures to maintain comparable safeguards
  
  
•  

16.4 Data Quality & Security (APP 10–11)

TM Engineering takes reasonable steps to ensure:

• 
  - Personal information is accurate, up to date, and complete
  
  
• - Personal information is protected from misuse, interference, and unauthorized access
  
  

- Security measures include secure servers, access controls, encryption (where appropriate), and employee confidentiality practices.

16.5 Access and Correction Rights (APP 12–13)

Australian individuals have the right to:

• 
  - Request access to the personal information we hold
  
  
• - Request correction of inaccurate, outdated, incomplete, or misleading information

We will respond to access and correction requests within a reasonable timeframe and in accordance with the Privacy Act.

16.6 Complaints Under Australian Law

If you believe we have breached the Australian Privacy Principles, you may file a complaint by contacting us (see Section 18).

If you are not satisfied with our response, you may complain with:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au
Phone: 1300 363 992 (within Australia)

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when changes were made.

18. Contact Information

If you have questions, concerns, or privacy-related requests, contact:

TM Engineering Ltd.
8560 Baxter Pl,
Burnaby, BC V5A 4T2
Email: info@tm-engineering.com

Phone: 604-421-5500